Lyn had self-referred to ICANN because she wanted advocacy support at her WCA assessment.
She had started to feel pain in her back and hips and after a few different medical appointments was diagnosed with osteoarthritis as well as anxiety and depression.
Due to these Lyn was struggling to work and had been signed off work for a few months when she received her WCA form which she completed alone. Lyn had worked her whole life and was shocked to find herself needing to claim benefits.
Lyn wasn’t sure how the system worked or what to expect. Lyn referred herself to our service for support at her WCA assessment because she was worried that she hadn’t completed the form correctly and that she would forget to say something important at her assessment.
As Lyn’s advocate I phoned her to introduce myself and arrange a time to meet Lyn before her assessment. At the pre-meet we discussed Lyn’s health conditions and how they impact her as well as what to expect during the assessment. I attended the WCA assessment with Lyn and was able to support her with answering the questions and remembering examples. After the assessment we discussed next steps and what to expect.
“I couldn’t have done it without my advocate. Just having someone there on my side made all the difference.” – Lyn
As an independent advocacy organisation, we ensure that we place people at the heart of what we do. Everybody is different and we adapt our approach to meet clients’ individual needs.
As an advocate I was able to reassure Lyn about the process and provide practical advice about the questions likely to be asked. Lyn was more confident knowing that I would be able to add in or prompt her any information that she forgot to mention.
“It was an absolute pleasure supporting Lyn with her assessment. She was so worried but with a little reassurance Lyn was able to do a lot on her own.” – ICANN independent Advocate
Howick House, Howick Park Avenue, Penwortham, Preston, Lancashire, PR1 0LS
Tel: 01772 746 061
Email: admin@i-cann.org.uk
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