Faisal was referred to us by his appointed person as his is a ward of court. Faisal had been involved in sustaining a serious head injury. He needed help to carry out a benefit check to see if he may be entitled to claim any benefits. As an advocacy organisation, we specialise in helping people navigate disability benefits. After an initial meeting with Faisal, we were able to determine that he may be eligible for PIP and were able to help him with the process.
Faisal is a ward of court due to being involved in an accident many years ago and sustaining a serious head injury. Faisal wasn’t aware about benefits or PIP and wants able to look into these himself without support. The firm of solicitors that oversee Faisal’s financial needs weren’t familiar with the benefit system or application processes so reached out to ICANN for assistance.
Why the client needs advocacy support
One of our experienced advocates met with Faisal to carry out and complete a benefits check. It became clear that Faisal could make a claim for PIP. Faisal was helped to ring the DWP and start his PIP claim. Once Faisal received his PIP form a face-to-face appointment was made with the advocate so that the PIP from could be completed. This was sent off to the DWP for consideration.
In time, Faisal was sent a telephone appointment for a PIP telephone assessment. His solicitor contacted us to ask us to help Faisal with his assessment. Faisal was allocated the same ICANN advocate which made things easier for Faisal. The advocate was able to prepare him for his assessment.
During the subsequent assessment, Faisal was able to confidently answer questions he was asked by his assessor. Our advocate was able to prompt and remind him of things that he had forgotten to mention.
Once the award letter arrived the advocate explained the outcome to Faisal, so he was able to understand his award including how long the award was for and what to expect when the award was coming to an end.
Talk through the steps of support provided and why they were completed.
“You do a great job.” – Faisal
“Thank you for your help and support with our client’s PIP claim. It was brilliant to have a successful outcome for him.” – Solicitors
Our advocate was able to quickly identify which benefits Faisal may be entitled to.
As with a lot of our referrals, we help someone with one thing, in this case it was a benefits check. This resulted in Faisal able to get advocacy support to complete his PIP form and be able to attend his PIP assessment. Throughout, the ICANN advocate was able to explain things in a way that Faisal would understand.
In this process, the solicitor responsible for Faisal was kept up to date so that they were aware of what was happening at each stage.
Faisal now has the extra financial support meaning he can pay the additional costs associated with a long-term health condition as well as giving him the ability to pay for taxis can go out more and be less isolated.
Our aims and support to have
“It was great getting to know Faisal and see how much more confident he became as we went through the application process.” – Advocate – ICANN
Howick House, Howick Park Avenue, Penwortham, Preston, Lancashire, PR1 0LS
Tel: 01772 746 061
Email: admin@i-cann.org.uk
In completing this form, you are agreeing to ICANN sending you publicity and marketing emails about our products and services. If you wish to unsubscribe at any time, please email admin@i-cann.org.uk and allow 7 working days for this to be implemented on our system.
