Navigating the Personal Independence Payment (PIP) process can be challenging, but you don’t have to do it alone. At ICANN, we offer a comprehensive nationwide PIP Telephone Assessment Support Service designed to help you understand, prepare for, and be able to attend your telephone PIP assessment with confidence.
Expert Guidance: Our team of experienced advocacy professionals have an in-depth understanding of the PIP assessment process. We provide you with expert guidance to ensure you know what to expect during your telephone assessment and how to explain how your health conditions and/or disability impact you most of the time.
Personalised Assistance: Every individual’s situation is unique, and we tailor our support to your specific needs. From helping you to gather necessary documentation to going through the stages to prepare you for your PIP telephone assessment, we provide personalised assistance every step of the way.
Convenient and Accessible: Our PIP Telephone Assessment support is available nationwide, meaning you can access our expert services from the comfort of your home. No matter where you are in the UK (PIP is not available in Scotland – they have ADP – so it’s only England and Wales), we’re here to help.
Comprehensive Preparation: Prior to your telephone assessment, we will arrange a pre-meet with you. During the pre-meet we will explain the whole telephone assessment process. Your advocate will find out about your health conditions and/or disabilities and how these affect you in relation to daily living and mobility based on the PIP questionnaire completed. This is so that our experienced advocate can fully support you during your telephone assessment.
Increased Success Rate: With our support, your chances of being awarded PIP are significantly enhanced. Through our advocacy support in explaining the assessment process, preparing you for your assessment and attending the telephone assessment, you will be able to answer the assessor’s questions confidently. Also, having an advocate by your side means that they can prompt and remind you of information which you have forgotten to mention during the assessment.
Peace of Mind: Dealing with benefit assessments can be stressful. Our service aims to provide you with peace of mind by handling the complexities of the process, allowing you to focus on your well-being.
You can find out more about the PIP from https://www.gov.uk/pip
This is just some background information for you to give you a better insight:
It is important to note here – while we can answer general queries etc, we can only actually help someone with their telephone assessment once they have been given a date and time for the assessment. They need to ring us as soon as they get an assessment date and time (more chance of us having someone available.)
Also, people may not want to pay for the full service and/or we may not have an advocate available to support them so there are some other options:
Initial Step:
Documentation Review and Pre-meet Session:
Attend the PIP Telephone Assessment:
Ongoing Support:
Howick House, Howick Park Avenue, Penwortham, Preston, Lancashire, PR1 0LS
Tel: 01772 746 061
Email: admin@i-cann.org.uk
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