Anthony referred himself to our service.

He had a history of severe mental health problems caused by a severe assault. He was trying hard to work but had been unable to hold on to jobs because of his health issues. He was reliant on state benefits.

Anthony was trying to apply for Personal Independence Payment (PIP).

Why advocacy support?

Anthony was unable to concentrate for long enough to complete forms and because he was visually impaired. He cannot complete paperwork, even when it was in large print. He had previously applied for PIP but had been refused.

Anthony lived alone and his nearest relative lived over 50km away and he had no friends in the local area.

Experienced ICANN advocates can support people who find health questionnaires for PIP particularly distressing or confusing. We have a broad understanding of the rationale and regulations beneath the questionnaire and able to help the applicant focus on matters relevant to the criteria for getting PIP.

How did we help

Jim, an advocate from ICANN contacted Anthony and agreed that it was appropriate to meet with him and complete the form face-to-face. This was at a local venue where Anthony felt comfortable meetings with the advocate.

“I am so relieved that the PIP form has been completed correctly and you have been able to help me.” – Anthony 

Anthony was supported throughout the appointment to ensure that he fully understood the questions asked, the extent and variability of his health issues and how these affected his daily life.

Jim worked closely with Anthony in completing the form which was sent off to the DWP.

Our perspective 

We work with vulnerable people in the community to provide accessible advocacy support. Our services not only provide emotional support but also help individuals to understand and participate in the claim process.

Advocacy has a positive impact on the lives of others. However, our experience also helps us to recognise and raise awareness of the significant negative impact that a lack of support or an unsuccessful claim can have on mental and physical health.

“As advocates, we are always mindful that we may need to change our approach as to how we help people. In this case, Anthony was visually impaired, and it was important that he was fully involved in completing the form. Meeting face to face was the best option for Anthony.” – Jim – ICANN Advocate